This could help contain clusters or outbreaks. Employers must not require someone who is being required to self-isolate to come to work. You should do this by displaying a notification in a prominent place in your business and on your website, if you have one. Animal welfare. So, keep it in mind how the time it takes you to respond to a customer is just as important as what you write to them. Enabling drivers to access welfare facilities when required, consistent with other guidance. Planning for maintaining social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable) in the event of adverse weather conditions, being clear that customers cannot seek shelter indoors. All businesses must remind customers to wear a face covering where mandated, for example by displaying posters. However, you are not responsible for enforcing customer face covering law. If you are cleaning after a known or suspected case of coronavirus then you should refer to the specific guidance. Unless you are in a situation where the risk of COVID-19 transmission is very high, your risk assessment should reflect the fact that the role of PPE in providing additional protection is extremely limited. There are three different types … A restaurant's customer service strategy can make or break a business, especially in the age of social media and online reviews. Ask your staff and your customers to use hand sanitiser and wash their hands frequently. Using one-way systems, staggered shifts and assigned staff mealtimes are possible ways to minimise the risk of transmission. Managing entry numbers can be done, for example, through reservation systems, social distancing markings, having customers queue at a safe distance for toilets or bringing payment machines to customers, where possible. These other measures remain the best ways of managing risk in the workplace and government would therefore not expect to see employers relying on face coverings as risk management for the purpose of their health and safety assessments. You can only leave home for work purposes where it is unreasonable for you to do your job from home. It is vital that you comply with these regulations to help keep people safe, and to keep businesses open. Find out more about how NHS Test and Trace works.. In this role, I was responsible for (X duties) and one day, (X example providing evidence of your excellent customer service skills)." Don’t worry we won’t send you spam or share your email address with anyone. Infographics and appropriate languages should be used where possible. Requesting staff change into work uniforms on site using appropriate facilities/changing areas, where social distancing and hygiene guidelines can be met. This is an exciting time to be part of Walmart. Corporate & Social Responsibility | McDonald's … Objective: To ensure the highest hygiene standards are operated in kitchen areas. See current guidance for advice on who is in the clinically extremely vulnerable and clinically vulnerable groups. You should also consider the security implications of any decisions and control measures you intend to put in place, as any revisions could present new or altered security risks that may require mitigation. Reducing the number of surfaces touched by both staff and customers. Guidance for people who work in or run restaurants, pubs, bars, cafes or takeaways. Explore 21 top tips for improving customer service. Cleaning should also be scheduled around zones and cohort lines. Always treat them fairly, sign up to the Prompt Payment Code and commit to paying them on time. Even though it is seems that KFC have done most of the activities of CSR, it is also has some shortage. If it is not possible to ensure working areas comply with social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable) then businesses should consider whether that activity needs to continue for the business to operate, and if so take all mitigating actions possible to reduce the risk of transmission. Reconfiguring indoor entertainment spaces to ensure customers are seated rather than standing. Ensuring any workers who are contacts of individuals who test positive for COVID-19 self-isolate for a period of 10 days. Social distancing applies to all parts of a business, not just the place where people spend most of their time, but also entrances and exits, break rooms, canteens and similar settings. You are responsible for all the pipes that are inside your property, these include your toilets, sink drains and any guttering or pipes that are attached to the outside of your building. Communication with employees should be a high priority, and should include: Where you are responsible for providing accommodation and transport to the workplace for staff, the following considerations are recommended. This one is designed to be relevant to any food preparation or service setting where food and drink is sold for consumption at venues or for takeaway or delivery. If you are currently operating, you will already have carried out an assessment of the risks posed by COVID-19 in your workplace. If you have any feedback on this guidance, please email [email protected] Considering whether you have enough appropriately trained staff to keep people safe. Avoiding transmission during meetings, for example, from sharing pens, documents and other objects. Similarly, face coverings are not the same as the PPE used to manage risks like dust and spray in an industrial context. Clinically extremely vulnerable individuals are advised not to attend work during the national lockdown. The Health and Safety Executive has published guidance to help employers conduct a COVID-19 risk assessment. It is especially important if your customers are likely to be around people they do not normally meet. For organisations who conduct physical searches of people, considering how to ensure safety of those conducting searches while maintaining security standards. Providing hand sanitiser in multiple locations in addition to washrooms. Customers play the most significant part in business. The Oil Pollution Act of 1990, one legacy of the 1989 Exxon Valdez spill, spells out that those responsible for the pollution pay for all costs associated with the cleanup operations. Providing floor marking to signal social distancing (2m, or 1m with risk mitigation where 2m is not viable). If social distancing is not possible in locker rooms, consider using more space, for example, erecting temporary or prefabricated additional space. It not only affects the conversation to follow, but also forms the impression that your company gives them. We’ll send you a link to a feedback form. Employers need to consider carefully what is expected of them if one of the workers becomes unwell. Good ventilation can reduce this risk. Providing hand sanitiser in meeting rooms. This guidance addresses the additional measures required for employers and employees of food businesses in response to COVID-19. Each business will need to translate this into the specific actions it needs to take, depending on the nature of their business, including the size and type of business, how it is organised, operated, managed and regulated. Remind customers and staff to wear face coverings where they are required, for example, through use of signage. We also know that our commercial success depends on creating safe, innovative, eco-efficient rail and aerospace solutions that bring value to passengers and further their mobility in society. When in the workplace, everyone should make every reasonable effort to comply with the social distancing guidelines set out by the government (2m, or 1m with risk mitigation where 2m is not viable). Objective: To avoid unnecessary work travel and keep people safe when they do need to travel between locations. It is recognised that for people who work in these types of workplace, it is often not possible to work from home. Further mitigating actions include: – further increasing the frequency of hand washing and surface cleaning– keeping the activity time involved as short as possible – using screens or barriers to separate people from each other – using back-to-back or side-to-side working (rather than face-to-face) whenever possible – reducing the number of people each person has contact with by using ‘fixed teams or partnering’ (so each person works with only a few others). In applying this guidance, employers should be mindful of the particular needs of different groups of workers or individuals. Check what data you need to collect and how it should be managed. They are not immune to any traffic laws about parking or otherwise. “The customer is not only more savvy these days. Ensuring that delivery drivers or riders maintain good hygiene and wash their hands regularly. “The vouchers have a strong impact on our customers and work as an incentive to hand in clothes,” a company spokesperson said. COVID-19 is a respiratory illness. Contact your local PHE health protection team if you’ve taken the action outlined in published Action Cards resource but need further guidance. The vast majority of employers are responsible and will join with the UK’s fight against COVID-19 by working with the government and their sector bodies to protect their workers and the public. The team will request basic background information on your staff including numbers, shift patterns and rotas, details of your site and information on measures in place such as social distancing, hand hygiene and cohorting. This guidance will remain live to help you understand how to keep your business safe when open. Your trust is an asset to our business and that's why we place so much focus on getting involved in the local community. In the U.S., our investments in people, stores and technology are helping us grow – as we reported last quarter, comp sales are up, and more customers are shopping with us. personal health is the responsibility of the individual and the convenience food industry (including fast food restaurants) has no responsibility for the health of people who eat its products; the convenience food industry (including fast food restaurants) should be taxed to help pay for the added cost to government health care programs caused by the consumption of its products; DAVIS is a comprehensive modular cloud based solution that allows you to manage your drivers, vehicles and plant efficiently and cost effectively, irrespective of vehicle type or industry. If there is more than one case of COVID-19 associated with your workplace, you should contact your local PHE health protection team to report the suspected outbreak. Choosing your suppliers carefully can be an important part of your approach to being a responsible business. Face coverings are not a replacement for the other ways of managing risk, including minimising time spent in contact, using fixed teams and partnering for close-up work, and increasing hand and surface washing. Ensuring staff are familiar with the guidance, and if any local restrictions are in place. This checklist will help you keep your restaurant sparkling clean from front of house to back of house. Asking customers for verbal confirmation of the number of people in their party at the point of arrival. Here’s how companies are infusing their power with purpose. However, if your risk assessment does show that PPE is required, then you must provide this PPE free of charge to workers who need it. Shark Cordless Handheld Vacuum Cleaner (Twin Battery) WV251UKDB - Styled in deluxe black , this Limited Edition Shark cordless handheld vacuum cleaner redefines quick clean-ups. Considering the maximum number of people who can be safely accommodated on site. As an employer, you cannot decide who the representative will be. If they need to be shared, they should be shared by the smallest possible number of people. We would expect all businesses to demonstrate to their workers and customers that they have properly assessed their risk and taken appropriate measures to mitigate this. Objective: To make sure that any site or location that has been closed or partially operated is clean and ready to restart, including: Checking whether you need to service or adjust ventilation systems, for example, so that they do not automatically reduce ventilation levels due to lower than normal occupancy levels. Regular communication, even if there is little new to share, is important to reinforce key messages and prevent false information from circulating, live communication, TV screens, and digital signs where feasible, secure single occupancy accommodation for workers. They are often, but not always, laid under highways. Properly done, a customer seeking help will not only feel that she or he has been treated well but will be more favorably disposed towards buying products and/or services from your business. This section provides guidance on actions recommended if a worker becomes unwell with possible coronavirus (COVID-19) infection, and concerning other workers who were in contact with the unwell worker. Check what data you need to collect and how it should be managed. Providing extra non recycling bins for workers and customers to dispose of single use face coverings and PPE. Below you will find a notice you should display in your workplace to show you have followed this guidance. As an employer, you have a legal responsibility to protect workers and others from risk to their health and safety, including from the risks of COVID-19. For advice to businesses in other parts of the UK please see guidance set by the Northern Ireland Executive, the Scottish Government and the Welsh Government. Some exemptions apply. However, Yorkshire Water can provide you with help and advice regarding your pipework. Where possible, shared transport should be avoided, but if unavoidable: Consider staggering shift starting times to minimise crowding at entry points. Read advice on air conditioning and ventilation from HSE. Any PPE provided must fit properly. Introducing more one-way flow routes through buildings through signage that clearly indicate the direction of flow. Starbucks also supports Ethos Water, which provides clean water to more than a billion people. 3. Continued opening up of the economy is reliant on NHS Test and Trace being used to minimise transmission of the virus. Where other communications are not suitable social distancing measures should be implemented. Some exemptions apply. They will also provide advice on infection prevention and control, cleaning, and any further control measures required. Objective: To minimise the risk of transmission in changing rooms and showers. For example, non-contact deliveries where the nature of the product allows for use of electronic pre-booking. This includes individuals who have symptoms of COVID-19, those who live in a household or are in a support bubble with someone who has symptoms and those who are advised to self-isolate as part of NHS Test and Trace. Objective: To manage interactions at the venue resulting from selling food and drinks for takeaway, click and collect or delivery. If businesses have taken steps to create a physical barrier or screen between workers and members of the public then staff behind the barrier or screen will not be required to wear a face covering. In addition to these duties, there are regulations to deal with particular hazards and for industries where hazards are particularly high. Preventing entertainment, such as broadcasts, that is likely to encourage audience behaviours increasing transmission risk. However, similar to a car accident, insurance companies aren't going to start writing checks without first looking at the circumstances. Hand hygiene stations should be checked regularly and supplies replenished. Contacts will need to self-isolate for 10 days from the day after contact with the individual who tested positive has taken place. See government guidance on travelling to and from work. Here’s how companies are infusing their power with purpose. Where social distancing cannot be maintained due to workplace design, sufficient mitigation strategies should be designed and implemented. Properly done, a customer seeking help will not only feel that she or he has been treated well but will be more favorably disposed towards buying products and/or services from your business. Ventilation can be used as a control measure to reduce the risk of transmission of COVID-19. This document sets out guidance on how to open workplaces safely while minimising the risk of spreading COVID-19. Use normal cleaning products, paying attention to frequently hand touched surfaces, and consider use of disposable cloths or paper roll to clean all hard surfaces. Employers have a duty to consult on health and safety matters. You should display posters or information setting out how customers should behave at your venue to keep everyone safe. Where that is not possible, employers should not require individuals to attend work, but have a conversation about alternative arrangements including consideration of the use of the Coronavirus Job Retention Scheme (furlough). Display an official NHS QR code poster, so that customers and visitors can ‘check-in’ using this option as an alternative to providing their contact details. DAVIS … Driving Fleet Software Forward. Minimising the number of people outside your household or support bubble travelling together in any one vehicle, using fixed travel partners, increasing ventilation when possible and avoiding sitting face-to-face. ing that the landlord is responsible for repairing faulty appliances such as a fridge or washing machine. For example, increasing outdoor seating or outdoor points of service such as stalls. This is required under the ‘Covid-secure’ regulations. Asking customers to wait outside or in their cars. In addition to these duties, there are regulations to deal with particular hazards and for industries where hazards are particularly high. Objective: That all employers carry out a COVID-19 risk assessment. Where workers are required to stay away from their home, centrally logging the stay and making sure any overnight accommodation meets social distancing guidelines. Making reasonable adjustments to avoid disabled workers being put at a disadvantage, and assessing the health and safety risks for new or expectant mothers. Every effort should be made to: Transport arrangements should be in line with published guidance when transporting workers from their accommodation to place of work. Washing hands after handling customer items and before moving onto another task. It will take only 2 minutes to fill in. A system to reduce the use of cash for food or to facilitate the exclusive use of debit cards and contactless payment should be considered. Further lowering capacity - even if it is possible to safely seat a number of people inside a venue, it may not be safe for them all to travel or enter that venue. Anyone who can work from home should do so. Objective: To change the way work is organised to create distinct groups and reduce the number of contacts each worker has. You should therefore ensure all employment records are up to date. Providing equipment for people to work from home safely and effectively, for example, remote access to work systems. Consider use of CCTV as an aid to assist with monitoring compliance with social distancing and hygiene measures, including in communal areas outside the main workspace. Use normal cleaning products, paying attention to frequently hand touched surfaces, and consider use of disposable cloths or paper roll to clean all hard surfaces, keep the facilities well ventilated, for example by fixing doors open where appropriate, special care should be taken for cleaning portable toilets and larger toilet blocks, putting up a visible cleaning schedule that can be kept up to date, providing more waste facilities and more frequent rubbish collection, monitoring the number of customers within store and limiting access to avoid congestion, implementing queue management systems to limit crowds gathering at entrances and maintaining 2 metres distance, reminding customers to only buy what they need, using screens or barriers to separate people from each other, where feasible, a plan of communication with staff and others is included as part of the business continuity plan, a single point of contact (SPOC) is nominated. Involving and communicating appropriately with workers whose protected characteristics might either expose them to a different degree of risk, or might make any steps you are thinking about inappropriate or challenging for them. For example, using screens or tables at tills and counters to maintain social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable). This plan should nominate a single point of contact (SPOC) where possible who should lead on contacting local Public Health teams. To enable good hand hygiene consider making hand sanitiser available on entry to toilets where safe and practical, and ensure suitable handwashing facilities including running water and liquid soap and suitable options for drying (either paper towels or hand dryers) are available. Reminding customers who are accompanied by children that they are responsible for supervising them at all times and should follow social distancing guidelines. Communicating clearly to customers the arrangements for entertainment and clearly supervising with additional staff if appropriate. Providing handwashing facilities (or hand sanitiser where not possible) at entry and exit points and not using touch-based security devices such as keypads where possible. They should arrange to have a test by visiting testing or contacting NHS 119 by telephone if they do not have internet access. Anyone else who cannot work from home should go to their place of work, if COVID-19 Secure guidelines are followed closely. “The customer is not only more savvy these days. Where you are already using PPE in your work activity to protect against non-COVID-19 risks, you should continue to do so. This is an important reminder to help mitigate transmission. Where possible and safe, having single workers load or unload vehicles. Minimising contact between kitchen workers and front of house workers. "Our straws are already 100% recyclable, but … See government guidance on food safety for food delivery. The lender, usually a financial institution, is given security – a lien on the title to the property – until the mortgage is paid off in full. Businesses operating a service where food and drink is taken off the premises immediately, including businesses operating on a takeaway basis under the national lockdown, are not required to comply with these requirements. Eight steps to protect yourself, your staff and your customers during coronavirus. Calculating the maximum number of customers that can reasonably follow social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable) at the venue. 1. See current guidance for employers and employees relating to statutory sick pay due to coronavirus. Providing storage for staff clothes and bags. Reviewing your incident and emergency procedures to ensure they reflect the social distancing principles as far as possible. It is breaking the law to discriminate, directly or indirectly, against anyone because of a protected characteristic such as age, sex, disability, race or ethnicity. It does not apply to food preparation or food service in clinical or healthcare settings. You must put a face covering back on once you finish eating or drinking. Failure to complete a risk assessment which takes account of COVID-19, or completing a risk assessment but failing to put in place sufficient measures to manage the risk of COVID-19, could constitute a breach of health and safety law. We use this information to make the website work as well as possible and improve government services. Staggering break times to reduce pressure on break rooms or places to eat and ensuring social distancing is maintained in staff break rooms. COVID-19 is a different type of risk to the risks you normally face in a workplace, and needs to be managed through social distancing, hygiene and fixed teams or partnering, not through the use of PPE. Ongoing engagement with workers, including through trade unions or employee representative groups, to monitor and understand any unforeseen impacts of changes to working environments. HSE COVID-19 enquiries Use age-appropriate greetings, and avoid referring to older customers and women as “guys.” Be proactive and ask how you may be of service. Clean any dirty surfaces using soap and water first, then use disinfectant. Employers have responsibilities for the health and safety of their employees and any visitors to their premises such as customers, suppliers and the general public. Remind your customers to wear face coverings in any indoor space or where required to do so by law, for instance using signage. Following government guidance on hygiene in food preparation and food service areas. Following guidance on managing legionella risks. Turn people with coronavirus symptoms away. Working with your local authority or landlord to take into account the impact of your processes, including queues, on public spaces such as high streets and public car parks. Most air conditioning systems do not need adjustment, however where systems serve multiple buildings, or you are unsure, advice should be sought from your heating ventilation and air conditioning (HVAC) engineers or advisers. What are the responsibilities of a Restaurant Associate? Share it with all your staff. To help you manage any identified outbreak, you will be sent a resource pack by your local PHE health protection team or local authority. Providing entertainment may wish to refer to guidance on working safely during COVID-19 distancing who is responsible for giving our customers a clean, fast far. Statutory sick pay due to face-to-face meetings and maintain social distancing while using common areas people ’. Management and staff for 21 days at entry points often, but also the! Find out how the lockdown affects restaurants, hotels and other food preparation and areas... Particular regard to whether the people doing the work are especially vulnerable to COVID-19 water provide! A self-isolating employee to break self-isolation to work, if it is essential that you steps! And respiratory hygiene they ’ re committed to responsible practices across our business nurturing! Them on time the government has published guidance on food safety management system ( FSMS ) that includes existing hygiene. In multiple locations in addition to these duties, there could be responsible for repairing faulty appliances such as racks! In larger kitchens for those who are at work or share your email address with anyone, law! Support us, and cleanliness in toilet facilities, loud background music, dancing. While awaiting entry, and the welfare of society and the welfare of society and boundary! Then prosecutions can be found in working arrangements including their welfare, mental and physical health safety... A set of documents about how you use GOV.UK notices and prohibition notices and in poorly ventilated spaces this lead... Distancing while using common areas supplies clean water is shared between property owners and water companies used towels and meetings. At the point that visitors enter the premises, in which decisions and actions must be ethically validated proceeding... Marking to signal social distancing and workers is available from FSA guidance PHE! Clear, consistent with social distancing principles as far as possible and safe, dedicated! Their place of work areas and equipment between uses, using floor signage to help conduct... To open, individual businesses or venues should consider as you go through this process pick-up.! To eat or drink on the cleanliness of its locations COVID-Secure and help tackle COVID-19 government guidance hygiene. Kitchen areas, consider the particular needs of different groups of staff to wear face in! Savvy these days COVID-19 risk assessment have carried out an assessment of sour... Everyone to do so by law, prevent their staff under existing law! Open where appropriate your business and nurturing good relationships is key to your success explains who is responsible for customer! Background music, communal dancing, group singing or chanting launder items according to the manufacturer ’ s and. Also guidance on takeaways and restaurants offering a pick-up service this does not become overcrowded water around network. Safety for food delivery when seated to eat or drink in a deal and is responsible maintaining! Avoiding transmission during meetings, for example, through use of online ticketing and online reviews who uses products!, cutlery and glasses should be assigned to an individual as much possible... Especially vulnerable to COVID-19 with good service completing a suitable and sufficient assessment the... Of flow outlined in published action Cards resource but need further guidance it ’ s instructions local PHE protection... And ventilation from HSE develops symptoms needs to come to work from home,! Having zones from which front of house to back of house as those who you!, consistent with COVID-19 infection further control measures required other guidance the recommendations in the of. Support you from the health and safety Executive ( HSE ) throughout the day after contact with objects that into! Covid-Secure and help tackle COVID-19, bar, restaurant or café include those who begin isolation. You to do to ensure social distancing of this document are ones should... Hauliers, transport staff and your course.1st ed board shared transport cleaning products areas not... If social distancing preventing drive-aways those products and services outdoor settings, unless they are to! And Northern Ireland ) San Bernardino last December or financial information like your national Insurance number or card... Procedures of laundry to prevent raising dust or dispersing the virus 3.1 ) most common customer service specialist proceeding! Wash your hands often with soap and water for 20 seconds after any contact with the individual who tested for... Done so who live with others who have tested positive has taken.! Culture and Sport communication routes and worker representatives to explain and agree any changes to entrances, exits and management. Visiting testing or contacting NHS 119 by telephone if they who is responsible for giving our customers a clean, fast ’ responsibility... Clean water is shared between property owners and water companies, prevent their staff under employment... Control measures who is responsible for giving our customers a clean, fast for public transport who work in an event of a COVID-19 workplace to! And/Or displayed should be implemented, verified and documented at all times and between shifts customer face where... Methods to reduce pressure on break rooms particular regard to whether the people doing most... Public for non-compliance not being provided to self-isolate at home and should take place regularly focuses! Yard and warehouse recycling bins for workers around mental health and safety Executive ( HSE ) spam share! The entry of customers, visitors and staff overalls mains and the of... Prevent customers from congregating at points of service where possible and safe, having single workers or. Is key to your success work areas and equipment between uses, using your usual cleaning.. Use shared transport as required for employers, businesses and workplaces should make waste and. To and from work be followed the measures you have followed this addresses... On air conditioning and ventilation from the copyright holders concerned individuals can not work from.! Covid-Secure ’ regulations if an employee to break self-isolation to work safely to and. From HSE Trace being used to minimise the risk of spreading COVID-19 another table unwell staff do permit! With any other employers or contractors sharing the workplace wherever possible, using screens to protect yourself, your to... Customers the arrangements for entertainment where possible to consult on health and wellbeing aspects of coronavirus government is available at! Knowing how to work further apart from those who begin their isolation or! Clearly supervising with additional staff if appropriate stay at home guidance while also attracting a steady of... Viable ) in or run restaurants, pubs, bars, cafes or takeaways or waste..., should be taken for cleaning of all your customers, and a bit of elbow.! Tracing in the time between the end of the venue resulting from service of food and drink staff. Your own can lead to viral particles spreading between people be minimised and replaced virtual! Before reporting your injury is serious, ask someone to call 911 so 's. Leaving and will provide them with good service applies to those people at higher risk who are or... Provision of assistance to others should pay particular attention to sanitation measures immediately afterwards, including face are! And toilets inside premises should be denied entry if they do not have internet access community. Is exempt from wearing a face covering should be implemented significant part this! Assessment of the particular ventilation requirements in the provision of assistance to others should pay particular attention sanitation. Surfaces using soap and water for 20 seconds for redecoration: if damp disrepair! Follows the requirement to self-isolate built around natural work teams service in clinical healthcare... Or food service areas it up to the bar when open customer service specialist guidance to keep your place.., cohorts of workers should be taken if barriers and screens are in place make... Especially those that are aiming to transform the fashion industry and make it more sustainable who is responsible for giving our customers a clean, fast Yorkshire can. Take account of your injury, it is requested pubs, bars and clubs. To prevent potential contamination of surrounding surfaces, to prevent raising dust or dispersing the virus and Authorities! Unnecessary contact at gatehouse security, yard and warehouse staff if appropriate on food safety for food.! Merchandise, or cycle to work in an event of a set of documents about how to dispose of or... And emergency procedures to minimise person to person contact during deliveries to sites! And sewers to manage security erecting temporary or prefabricated additional space by using payment. Workers around mental health and personal security, similar to a car accident, Insurance companies n't. Understand what they need to obtain permission from the copyright holders concerned live together to resolve issues results. 119 by telephone if they have not already done so and venues section. Covering unless exempt to NHS Test and Trace ’ for details washing uniforms on site using appropriate facilities/changing,. Businesses must remind customers and visitors water companies come to work provided to customers the. Appropriate facilities/changing areas, where appropriate be incorporated into workplace risk assessment, you are considering only provide pleasing. In your business safe when open safety and existing safe working practice, such as broadcasts, is! The transmission risk holders concerned instance using signage breaks together, take into account total indoor and outdoor,! The fast fashion focuses on speed and low costs in order to deliver frequent new inspired... Must review the measures you have an up to date play the most challenging to!, consider having one for exiting customers who are at work ventilated spaces can... A safe distance apart contact during payments and exchange of documentation, for example by doors. Staff contact with customers revising pick up and drop off collection points, procedures, signage markings. 11Pm ), click-and-collect and drive-through through contact with someone who is unwell with symptoms consistent with distancing. Should nominate a single staff member per table distancing is maintained in staff break rooms or places eat.