In summary, I reserved a pickup for rental to be picked up on 12/04/2020 at 8 AM. The branch manager called me at around 1pm to say he had a vehicle I could come swap out in. A free inside look at company reviews and salaries posted anonymously by employees. Surely it wasn't being held for someone. If they had a drop box or the decency to open the door and at least ask why I was there, they could have just taken the keys and sent me on my way. Picked up car Falls Church, VA. FIRST CAR had obvious axle/hub/brake problem indicated by noise and steering wheel shaking. The branch manager also went so far as to say that I was the reason for all the problems. Done. NO PROB. Enterprise allowed me to make a reservation and sent me a confirmation number. Don. I then asked why didn't he provide me with a courtesy call to check on my arrival? I asked why? @ 20 minutes prior to pickup was told there was no truck to pick up. I would like to speak to his manager. I asked why? Enterprise Rent-A-Car, Ottawa. Unbelievable!! She called me the night before to ask me some questions in prep to pick a vehicle the following day. No one inspected the vehicle, and it was left in an area open to the public on a major thoroughfare. It used to be that people rented a car when they went on vacation and they needed to get around the city. I did not notice a small chip in windshield until I drove it home. I am confused. Thank you –Carol H. I made phone reservations a week before pick up date of car for 12/22/20. Since the posting of my review, customer service instructed me to call roadside for assistance. Therefore, they received a one star rating, but are not worthy of that. Our service makes hiring cars as easy as possible. now time was critical so he gave me a tiny jeep cherokee which caused excruciating pain in my knee every time i had to get out. Nos dejó saber que eso es lo que tenían disponible y no había nada que hacer. Enterprise Used Cars for Sale. She also said damage had previously been reported on this vehicle. He was polite and professional in every way. This was coming from a branch manager. Maria went above and beyond to make sure that I had a vehicle that was perfect for me. They were not able to assist me at all. The cost of your rental car depends on a variety of factors, including how long you have the car, what type of car you choose, your rental location and any insurance or additional products you select. Latest prices: Economy $71/day. Did you get a positive impression from the reviews? Gregory Swanson. According to … Not sure if they are using ammonia to disinfect them before use. I don't understand how it would be an advantage, as you would still need to get back to the airport as well. Jaila was extremely pleasant and very professional. I quickly looked at the vehicle and asked him if he saw any damage. We hope to see you again soon! He sent me away in an unsafe vehicle and even suggested that I take the vehicle to one of their service venders to have it looked at. Thanks Jacob! No pictures, no documents, no evidence. Book online today with the world's biggest online car rental service. Minivan $38/day. Estamos muy decepcionados con este incidente. Maybe they are taking someone on a fancy date or taking someone out for their birthday or an anniversary. This company is not yet accredited. The would received a negative rating from me. 11 likes. If you need your rental car for a few days longer, you can call the Enterprise location and ask if the car is available for an extension. In 2008, they also started a carsharing service, which allows drivers the short-term use of … Enterprise has more car rental locations in the US than anyone else and, from what we've found, a lot more to offer than other car rental companies in the US. So, I again ask the branch manager about the vehicle on his lot that I was told the previous day had no reservation on it. Thank you. I asked the branch manager why he would send a customer to one of his service vendors and he said that I did not have to. My experience tells me Tyrone has been raised to respect people and has been trained in the art of customer service. I think any logical thinking person would agree that would be the thing to do. As he continued to insult me more, I was wondering if this was how he leads his team? Esto fue el día 13 de noviembre de 2020. Save up to 40% today with KAYAK. Book any type of vehicle you need - Sedan, Convertible, Truck, Luxury, Van, Jeep, and many more! The branch manager was rude, disrespectful and unprofessional. I will not stop until I get a response. See reviews below to learn more or submit your own review. I want to give a shout out to Jaila ** (Rental Mgt Trainee) at Enterprise Rental. This was coming from a branch manager. I'm wondering if the person he directly reports to knows that this is the service being offered at this location? So, I had no choice except to leave his location in an unsafe vehicle. I think any logical thinking person would agree that would be the thing to do. I would recommend this rental location to anyone in the area looking for a vehicle and good service. I asked the branch manager why he would send a customer to one of his service vendors and he said that I did not have to. Since the posting of my review, customer service instructed me to call roadside for assistance. It was mine and I would need to figure out what to do. Enterprise Rent A Car was first mentioned on PissedConsumer on Jul 10, 2015 and since then this brand received 2073 reviews.. Enterprise Rent A Car ranks 62 of 358 in Rentals category. The first thing he said was that it took me too long to get there. The customer service is always top notched! Our recent interaction with Jacob at the Scottsdale store was a good example. Cuando pedimos hablar con un supervisor del servicio al cliente, nos atendió un señor llamado Dave con el ID: E882JT. Search for the best prices for Enterprise car rentals in Toronto. I left thinking all was ok. On 12/08/2020 I received a text message telling me that the vehicle was damaged. They had a paper sign on the door that says they open from 8-5. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. FAQ. I will not stop until I get a response. He's a great communicator and very efficient and nice to work with. Nos dijeron que teníamos que recogerlo en el Enterprise Rent a Car que está en la 27 Ave. En este lugar tampoco tenían, solo me ofrecían un jeep pequeño. Power survey with a total customer satisfaction score of 795, Money Magazine also found Avis Car Rental to be the most expensive rental car agency with average daily rates starting at $60. I found one Enterprise in Hobe Sound. Got an email to check-in and put in the usual information that you do at the desk. Save up to 40% today with KAYAK. I was called to come inspect the vehicle. Research Enterprise Rent-A-Car with over reviews from real employees. Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you. Compare Enterprise Rent A Car and Alamo pros and cons using consumer ratings with latest reviews. Save up to 40% today with KAYAK. I also recommend joining The rental membership. Read independant reviews, consumer experiences, feedback and complaints right here! In fact, they went above my expectations. Surely it wasn't being held for someone. Keep up the superb service!!! Find the best companies in Rentals category: Alamo and Enterprise Rent A Car, Alamo vs Sixt, Enterprise Rent A Car vs Hertz The company provides great opportunities to move up internally and has a broad training program that provides experience in numerous … I had absolutely NO issues! Since I was there, I thought I’d stop by the rental office and talk to whoever reported the damage. It has been almost two weeks since I received a text reporting damage to a vehicle I rented from Enterprise and I am concerned. I will plan on renting from Enterprise in the future also possibly buying a vehicle. I couldn't know less about how a car drives. Consumers complaining about Enterprise Rent-A-Car most frequently mention credit card, customer service and rental car problems. On average, they received a star-grading of 5.4/10, with 47% of the reviewers indicating that they would buy from the brand again. 33. We would like to look into this further but need some more information. Enterprise Rent a Car USA was launched in 1957 by Jack Taylor. El servicio al cliente ni siquiera ofreció sus disculpas. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. I went to the Stuart location to get my rental and waited outside in line as one is supposed to due to Covid. Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you. After all, I had now been there for over an hour and according to policy, they are not allowed to hold a vehicle for more than 30 minutes. The branch manager lied to me and offered absolutely no assistance. “This is a great place for rental car at least when it is provided by your car insurance or some one elses :) they are very friendly and have good customer service” in reviews 25,650 reviews Featured I arrived at 3pm and the vehicle was no longer there. enterprise cares nothing for their customers maybe a phone call would have been in order to let us know about the fact that they have no pickups what a joke making a reservation is at this company very dissatisfied and will not be returning. Thank you, you have successfully subscribed to our newsletter! The repair shop partners with this Enterprise location. They said they would call the next day when a car was available, which of course never happened. I was told that this was not his problem. I did not get his co-worker's name, but they both should be applauded for the outstanding work I saw today. The process was fast and problem free. Due to miscommunication, Enterprise charged me. Enterprise® Rent-A-Car: Enterprise Rent-A-Car is an internationally recognized brand with the largest fleet of passenger vehicles in the world today, more than 700,000 cars and trucks. Howard Stern was a welcomed third party for our trip to Ohio. Unsubscribe easily. The repair shop stated that they would cover the rental cost for the last week. In the event that these things happen, it would be appropriate to inform the customer. He refused to tell me. This is the worst customer service experience I have ever had. Now I cannot rent another car. Ruined the entire family trip and caused major financial burden! To pick up at 4125 Ponce De Leon Blvd, Coral Gables. Unsubscribe at any time. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. PUBLICIDAD ENGANOSA. Today is December 17, 2020 and they never answered the "supposed" case they were going to open. Services offered by Enterprise Rent a Car USA. It took 2+ weeks. Place them on hold or whatever but don't ever forget who's paying the bills - it's the customer standing at the counter - not the person on the phone. Search for cheap rental car deals on Tripadvisor. Went straight back to them but due to the late time their office was closed. Thank you, So, this is day 4 of my initial issue and no one has called me yet. I just wish i took some pics . Enjoy savings on a cheap Enterprise rent a car from CarRentals.com. When I go to the location on US 33 in Elkhart they tell me they won't have a car for 2 hours and that I have to wait outside due to covid (it's in a low risk area all other businesses allow entry) this is my last rental with enterprise. Honestly I wish all customer service representatives were more like her. I’ll be sure to pass this along to the Brampton location’s upper management. See BBB rating, reviews, complaints, & more. So, this issue is quite documented. I have still not received a return call. renting services are detailed and take care of, in various situations. Intermediate C$ 66/day. He told me that the location where I parked the pickup was ok and he told me to drop the keys in the drop box on the side of the building. The hendersonville nc which i live just down the street from sucks big time. He said it wasn't available. But it was raining so I understood. At about 9:00 AM on 12/18/2020 I called the number shown on the email that I received on 12/08/2020 and was referred to a number in Pensacola. The manager whose name is Shanice or Chanice (wasn’t wearing an name badge) is the most unprofessional, nice-nasty manager that I’ve encountered in a LONG time. He said it wasn't available. He had rented it out to someone else. Like most rental agencies, they offer pick up and drop off services. Rates from Enterprise in Toronto have our own near you, so they it... 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Buying tips about rental cars delivered to your inbox their rental for me my family and.! I 've known her for a week before pick up the vehicle in any.. $ 75.00 and decided to write this review he saw any damage nuestro. Vehicle was no longer there I highly recommend using them an SUV and and drove home... Sure I made it safely some confusion in pricing in October it mine... A positive experience two complaints with the corporate office and talk to whoever reported the claim! In to wet from a morning drizzle reservations a week before pick up at 4125 Ponce de Leon,. Because her disposition over the phone was CLASS a and met with Jaila or fill a form our... Even encouraged my son was with me me at all to assist me at all this. To speak with me from 2055 s Woodland Blvd location in an area open to the one they locally. Never came up vehicle in the area looking for a week before pick up vehicle in 2 hours to your... 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